Terms of service

Last updated: November 9, 2026

These terms cover your use of Counterpart, operated by Stacktech. By using the app or website you agree to them.

Not an emergency service

Counterpart supplements, and never replaces, calling 911 or your local emergency number. It sends alerts to people you choose. It does not contact emergency services, and we cannot promise that an alert will be delivered, seen or answered. Do not rely on it as your only safety measure.

Your account

• You must be an adult using Counterpart for your business.
• You are responsible for the people you add to your shop's team and for keeping your devices secure.
• Only add people who agree to receive alerts, and only add phone numbers with the holder's consent.

Acceptable use

Use Counterpart only for real safety needs and for tests. Do not use it to harass anyone, send false alerts to get a response, or interfere with the service.

Availability

Counterpart is in development and offered as is. Networks, phones and third-party services can fail, and we may change or pause the service. The app shows when an alert could not be sent so you are never left guessing, but you should always have another way to get help.

Text messages

Text messages are described on our Text messages page. Message and data rates may apply.

Liability

To the fullest extent the law allows, we are not liable for indirect or consequential damages, or for harm arising from an alert not being sent, delivered, seen or answered. Nothing here limits liability that cannot be limited by law.

Ending use

You can stop using Counterpart at any time. We may suspend accounts that misuse the service.

Contact

support@counter-part.app
Stacktech, 134 Hogs Back Rd, Millville, PA 17846