Text messages

Last updated: November 9, 2026

Counterpart sends text messages for one purpose: to let a shop's chosen responder know that an alert from their shop has not been acknowledged yet. We do not send marketing or promotional texts.

Who gets texts

Only people a shop owner has added to their shop's team as a responder, and who have agreed to receive them. Counterpart never texts customers or anyone from a purchased list.

How people opt in

1. The shop owner invites the person in the Counterpart app. The owner enters only a name and a role, never a phone number.
2. The person joins the shop in the app. In the app's menu they choose Text alerts, enter their own mobile number, and see this agreement. Texts are only turned on when they tap the button:

   "Counterpart can text you if an alert from your shop hasn't been acknowledged. Messages are only about shop alerts. Message and data rates may apply. Reply STOP to opt out, HELP for help. See counter-part.app/sms."
   [ I agree to receive alert texts ]

Nobody is texted until they have completed step 2 themselves. They can turn texts off in the same screen at any time, and a person who leaves a shop stops receiving its texts.

What the messages say

Counterpart: Maple & Main Gift Co. sent a Stay alert at 3:42 PM and it hasn't been acknowledged. Reply OK to acknowledge, or open the app. Reply STOP to opt out, HELP for help.

Test alerts are labeled TEST.

How often

Only when an alert goes unacknowledged. Most people will rarely or never receive one.

Stopping and help

• Reply OK to acknowledge an alert. Reply STOP to any message to opt out. You will get one confirmation and no more texts.
• Reply HELP for help, or email support@counter-part.app.
• Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Your information

Mobile numbers and opt-in information are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy policy and Terms.