Quiet backup for whoever's behind the counter.
One tap on a hidden button, a widget or your watch lets someone you trust know you need them. Nobody in the store hears a thing, and you see the moment they've got it.
How it works
Tap, quietly
Press a small button under the counter, a widget on your iPad, or your Apple Watch. No sound, nothing on screen anyone would notice.
Your person is alerted
Their phone breaks through Focus modes and keeps reminding them until they respond. If they still don't, a text follows.
You know they've got it
The moment they tap Acknowledge or call, your screen turns green and your watch taps your wrist. You're not alone anymore.
Three levels, one tap each
Most moments aren't emergencies. Counterpart lets you ask for exactly as much help as the situation needs, and step it up with one more press.
Stay alert
"Someone here is making me uncomfortable. Keep your phone close." A heads-up, nothing more.
Call me now
"I need a call immediately." Their phone rings out loud, with a one-tap button to call the shop.
Emergency Planned
Alerts everyone at once and requests help to your shop's address. Planned for a later release.
Need a polite exit? Let the phone ring.
The pushy salesperson. The customer who won't stop talking. Not every awkward moment needs backup, sometimes it just needs an excuse. Counterpart is being built to ring the shop phone with a familiar voice and a believable reason to step away.
And if things turn, press 1 during the call to reach a real person, or 9 to escalate. Nobody nearby will know.
"Hi, it's me. Something came up and I need you to step away for a minute…"
Built to stay out of sight
- Never makes a sound on the shop device.
- A calm, ordinary name. Nothing says "panic button."
- Ten app icons to choose from, from our rings to a price tag or a plain leaf.
- A wordless widget option: just two colored rings.
- Test mode, so you can practice without worrying anyone.
- Every alert is logged with times, in case you ever need a record.
Send it however suits you
- A small Bluetooth button under the counter.
- A home screen widget on the shop iPad.
- Your iPhone's lock screen, without unlocking.
- Your Apple Watch, with a tap on the wrist when help responds.
- A quiet Siri phrase of your choosing.
- A tile on your Shopify POS home screen, labeled however you like. (Planned)
Pick an icon that fits in.
Your shop iPad sits where customers can see it. Choose from ten app icons, from our interlocked rings to a price tag or a plain leaf, so Counterpart looks like just another tool on the counter. Want it fully disguised? A home screen shortcut can carry any name and picture you like.
Rings
Light
Graphite
Storefront
Price Tag
Parcel
Ledger
Leaf
Shapes
Dot
Made by shop owners, for shop owners.
We built Counterpart for our own gift shop, because working alone shouldn't mean being on your own. If you'd like to try it, we'd love to hear from you.
Get early accessCounterpart is in development. It supplements, and never replaces, calling 911 in an emergency.